FREQUENTLY ASKED QUESTIONS

Why are some new releases not yet available in my local retail store?
Not all EMI/Virgin Classics companies around the world release new titles as soon as they become available. Each company releases CDs on a date appropriate to its local market and this can sometimes be several months after the title is first released in its 'patron' market. This is an international site and as such aims to publicise Virgin Classics releases once they are available to consumers in most, if not all, of the major international markets.

Can I buy direct from the website?
Not yet, but this facility may be available in the future.

The CD that I have bought is faulty. Will you replace it?
Please take the CD back to the retailer from whom it was purchased. The retailer should be able to exchange it for a correct CD and will check that the rest of the stock has not been affected.

How do I contact Virgin Classics?
Please contact the EMI Classics office for your territory.